Frequently asked questions

When will I receive my products?

While we cannot guarantee certain deliveries, most shipping is processed within 72 business hours of placing an order. Once products are shipped, you will receive a tracking number with your order details and you can manage tracking with the delivery provider (USPS, UPS, FedEx). For more information on shipping and delivery, please view our Shipping Policy.



I decided I no longer want the product, how can I return it?

Due to the nature of our products we have a very strict ALL SALES FINAL policy. We cannot accept returns on products once they have been shipped. Please refer to our Return Policy for more information.



I ordered the wrong type of herbal blend. How can I change my order?

Once you confirm your order and payment has been processed, NO CHANGES can be made. Please ensure you review your order carefully prior to processing. For more information, refer to our Return Policy.



I've heard about Yoni Steaming, but I still want more information before purchasing. Where can I get more info?

Yoni Steaming is an anicent practice that has numerous benefits to your physical body and spiritual being. Review our Yoni Steam page for more information on yoni steaming. For information on the benefits of Yoni Steaming, please visit our Benefits page.



How do I perform a Yoni Steam?

While there are several methods for which you can perform your steaming session, it is best to adhere to proper techniques and safety protocols. Please refer to our Yoni Steam Guide for step-by-step details on setting up, performing your steam, what to do after completing your steam and what to expect.



I have some health issues that I will like to discuss with you and get a custom herbal blend. How can I do that?

While embarking on your wellness journey, it is good to have adequately knowledgable people supporting you on your efforts. With a Steaming Consultation you will be able to have one-on-one support, guidance and recommendations from our certified herbalist for herbal blends. While we are able to support you, it is also important to consult a health care professional as we cannot diagnose, treat, prescribe or supplement any medical advice. Please refer to our Health Disclaimer for more information.



I scheduled a Mobile Yoni Steam Service and due to unforeseen events, I need to cancel. Can I cancel my service?

While we were thirlled to facilitate your Yoni Steam Service, we understand things happen and plans must be changed. You may cancel your Yoni Steam Service at any time prior to 48 hours prior to the service day. You deposit is NON-REFUNDABLE and will not be returned. You may reschedule your service to better accommodate a new date and time, based on availability. Refer to our Cancellation Policy for more information.



Can I get a refund?

Due to the nature of our products, all product sales are FINAL. NO refunds will be processed or honored. Deposits of any type are also NON-REFUNDABLE. Please carefully review each order and service in detail prior to submitting payment and confirming. If you have additional questions prior to making a purchase, please Contact Us and we will get back to you. Refer to our Refund Policy for more information.



I have a consultation coming up but need to reschedule. How can I reschedule my service?

You may reschedule your service at anytime using our online booking calender. Please refer to your confirmation email for more details. If you require further assistance, please Contact Us.



I've had a hysterectomy, can I still Yoni Steam?

Of course you can! The benefits of Yoni Steaming exceeds the physical. Queens of any age can partake in Yoni Steaming at any time in their life cycle. Refer to our Yoni Steam Benefits for more information.



I want to book a Yoni Steam Service, but I am concerned for privacy.

Your safety and privacy are apart of our top concerns. We adhere to strict privacy and safety regulations. Details from your wellness assessment or services you receive will never be shared with anyone. During your Yoni Steam Service, your modesty is of utmost respect and concern. We will discuss the steaming process prior to service (at completion of booking) and at the start of service. If participating in a Yoni Steam Party, the safety and privacy is first and foremost for each Queen participating. We will discuss setups of steaming sessions to ensure everyones privacy is respected.



How often can I steam?

Yoni Steaming should be performed no more than 3 times a month. Facial Steaming should be done no more than once per week.



Can I exfoliate after Facial Steaming?

Facial Steaming is just one part of your skincare regimen. Once facial steaming process is complete exfoliate for a deeper clean and to remove stubborn dead skin cells and finish off by applying a good moisturizer to seal in hydration. For more information, refer to our Facial Steam Guide.



Have additional questions that were not answered here? Feel free to Contact Us and we will get back to you.